Tuesday, July 11, 2006

Writing a KM Strategy

Having written several KM strategies for organisations in different industry sectors, I am now even more convinced, after 12 years, that the best way to write a KM strategy is to enable the client to write it themselves, with our KM coaching and facilitation.

The client understands his/her business much better than we ever will. When we write strategies we often hear the client say, - thats good but its too generic, we want to express it in our business terms and context much more!

Of course, the KM consultant is very well positioned to know the principles, different knowledge strategies (transformative and operational), processes, methods and tools to apply, and gradually becomes better positioned to understand and advise in the particular industry sector concerned, but the client will always know best (even if he/she does not realise that).

So I rather like providing a first draft and then letting the client own it and develop it for their business. I then offer new possibilities, constructive challenges, understanding and support. The end result is a client who has better bought in to the KM strategy as there own, understand it and is prepared to implement it.

Open Source KM Consulting Methodology at:www.knowledge-management-online.com

KM Consulting at:www.knowledgeassociates.com