Wednesday, February 07, 2007

KM and One cause for everything

I remember a wise old management consultant telling me 30 years ago, 'Ron if you want to be a good consultant you need to know that all the organisational problems that you will encounter all have the same one cause!'

This sounded too good to be true, so, foolishly, I ignored it for many years.

He said that the primary cause of any problem is 'communications'. If, for example, you can improve the quality and quantity of communication of information in an organisation by just 10%, then many surface problems will simply fall away!

Now, in my later years as a management consultant, specialising in KM since 1993, I realise the profundity of the advice.

There is a virtuous circle :

...improved communication of information (two way) naturally leads to improved collaboration, which naturally leads to faster learning, which naturally leads to faster competence and confidence development, which naturally leads to better knowledge sharing.. and .....

Consider the example of KM blogging. So much more is communicated, much faster, more spontaneously, and far more openly than ever before. I certainly learn from KM bloggers much much faster than I did just 10 years ago.

So, I guess that management consultant (who told me this before the days of email and internet and, even, personal computers), would be quite happy with developments of global web 2.0 and beyond :-)

Ron Young
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