Once again, Europe and USA have become complacent.
Last time it was Quality management. This time it is
I remember Duran saying that although he developed his ideas
around Quality management in the USA, he could never get
people to truly see what he was trying to do. They were too
busy, couldn't easily see the ROI and were generally cynical
of anything new.
They were not hungry enough for new innovative ideas and
Eventually, the Japanese embraced Quality Management the
way he envisaged, and the rest is history. We learned how to
do QM properly from the Japanese.
I see the same with Knowledge Management.
The West has still not got it entirely.
We are still playing around the edges of the field.
Also, we are too busy, cannot immediately see the ROI
and are, also, generally cynical about change.
I predict that India will get it fully. I predict China will get it
fully. Why? Because they have deep and rich cultures that
have always highly valued knowledge. Because they are
incredibly intelligent, talented and innovative in this area.
Because they know this change has to happen, and they want
it. The Far East will continue to provide innovative
technologies to support innovative knowledge creation and
Then, I expect that Europe and USA, at least, will all learn from
India and China how to do KM properly.
One example: Take a look at the Vedas and Upanishads,
the great spiritual heritage of India.
The first books of knowledge of several thousand years ago.
Then you will see that they will undoubtedly understand
what 21st Century knowledge management should be,
if they don't already!