Lanlan Cruz has just made and entry in the KM Global Directory.
Her work at the Center for Knowledge Management at the Development Academy of the Philippines (DAP), a government-owned-and- controlled-corporation affiliated to the Asian Productivity Organization (APO), entails promoting KM and assisting organizations in using knowledge to improve their productivity and competitiveness.
Lanlan is currently "working on refining the KM Readiness Check to make it more appropriate for SMEs and also developing a case study on KM for SMEs. I want the case study to be able to depict the concern of those SMEs who already have TQM, which is, what need do they have for KM that TQM is not already doing for them? They want to know how it figures in the House of Quality. Is KM something that needs to be highlighted because it enhances their TQM or is it something that is already mainstreamed in the organization and therefore there is no need to spell it out?"
If you are interested in KM for SME's you may like to read more and/or contact Lanlan Cruz directly.
Ron Young
More information at:
www.knowledge-management-online.com
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