Last week I worked on two KM strategies - one which was leading with a systemic approach to knowledge creation, and the other was leading with a systematic approach.
I realised that wherever possible we should incorporate both approaches if we wish to optimise knowledge creation, but one approach should 'lead' according to the nature and type of the knowledge being created.
In an organisation that is concerned with compliance, security, safety (especially human safety), unique positioning and reputation, a continuous and systematic approach and robust processes, with critical peer and professional expert review at key stages, may well be required. They will also probably seek proprietary software development and support. Knowledge creation is internalised.
In an organisation that does not have these considerations or constraints, it can also take full advantage of the radically new ways of creating and organising human knowledge through open, democratic, global, self directing and self regulating knowledge leveraging, using internet enabled wikis etc, probably using open source software technologies. Knowledge creation is externalised.
There will be situations where both approaches can be applied together.
So I am reminded that KM is far more dependant on the nature, type and application of desired knowledge in an organisation, than the methods and tools to support it?
That's back to strategy!
KM Open Source Methodology at www.knowledge-management-online.com
KM Consulting at www.knowledgeassociates.com
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